Pathetic Customer service - Multiply

Momentum has gone from one of the best companies, to the worst in my books...even the Post Office would get better rating! Momentum, as a company, probably has the worst customer call center. Emails goes unanswered for weeks and calls are not returned. This morning, I got a phone call ( ********** ) from a very ****y snot nosed little kid, talking to me as if I owe him a favor. He refused to keep quiet, to let me make my point, continuously making snotty remarks, having to have the last say. This brought me to a point where I had to tell him to shut the f@#$ up and let me finish. MOMENTUM...YOU HAVE . GONE TO THE DOGS. !!!!!