Pathetic customer service, empty promises and still no resolution!

Such pathetic customer service!!!! The consultants have no telephone etiquette what so ever. I dealt with a consultant by the name of Siphokazi Ngema who did not give me a chance to speak, continously spoke over me and raised her voice at me accompanied by her aggressive tone, all the while I was trying to explain to her that my husband had put in a claim on 6/11/2019, of which we were told that it takes 26 working days to process. No communication was made to us until we called in to track the progress. We were then told two weeks later that the tax number was incorrect and we send the correct details in immediately. Weeks have past and still no payment has been recived today is the 20th of December 2019. I have stressed to the manager Alice that we need these funds urgently to pay for my husband's medical bills. I doubt anyone there sees the urgency as no one seems to care. After all it's not their family member right? 44 days have past since the claim was submitted. How much more patience does momentum expect their clients to have? No feedback, poor phone etiquette, pathetic service and still no pay out. Well done momentum on losing more members, my husband, myself and our friends and family!