PATHETIC CUSTOMER SERVICE

Good morning Momentum Team

I've been trying to get in contact with a HUMAN for the last 3 weeks via email. chat and social media to no avail.

I have sent instructions for my retirement funds to be moved from Momentum to Sanlam as this is the fund which my new employer is with. I get automated messages but no action or responses.

Can someone please let me know what the process is to get the funds moved as it is just sitting in a fund that I am not using or putting money into .

Your communication channels are pathetic to be honest what is the point if no one contacts you back.

Please reach out to me asap