Pathetic Communication Service from Multiply

Already an active gym member I was really excited when taking out my first policy and adding on multiply so that I could benefit from the gym discounts. Firstly when doing the conversion of my contract to Momentum, they debited my account for activation and membership on the same day, I have no problem in paying but I was not informed about it which resulted in unsuccessful debits and me having to pay extra charges for that unsuccessful debit. They then went and cancelled my gym contract, Yet again I was not informed about this. Only after checking my bank statements and me actively enquiring what was going on, did I get answers. <br> <br> Not a very good first impression at all, totally disappointed and cancelled my policy as I refuse to be affiliated with a company who is not transparent.<br>