JN
Jason N
1 reviews | Active since Apr 2012
06 Apr 2016, 11:04
Pathetic Client Sevice
My contract is cancelled again for no apparent reason and the staff at virgin active state that this is so common with Momentum clients and i agree because it is the dam third time this happens. i pay my subscriptions but my membership keeps getting cancelled. it is embarrassing to stand and get turned away from the gym at 5am in the morning. this is truely an unbelievale experience!!!
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Replies (1)
Momentum (SA)'s replyOfficial
06 Apr 2016, 11:06Hello jasonvn ,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
Nicolette D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
Nicolette D'Arch
Momentum (SA)'s reply06 Apr 2016, 11:06
Official
Hello jasonvn ,
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
Nicolette D'Arch
I appreciate you raising your concerns with us. They are indeed very disappointing and we certainly letting you down. We will investigate and I can assure you that a manager will contact you.
Regards,
Nicolette D'Arch