Pathetic client service

I purchased a fitness device on 3 June. After the purchase I received an email advising that due to lockdown there’s a backlog at the suppliers. Email response below:

We acknowledge and thank you for your order that has been placed with us. We will be following up with suppliers on when the product/s you ordered will get to our warehouse as the suppliers are operating at limited capacity.

We apologise in advance of a possible delay in getting you your order we will strive to get the items within the specified delivery timeline.

The specified delivery timeline is usually 7 working days. I’ve been following up with Multiply Shop and my emails are being ignored. The order was placed 3 weeks ago and the order status still shows “Awaiting items at warehouse”.

This is unacceptable! Your warehouse should have an indication from Garmin on where the items are and when they will be delivered and in turn Multiply Shop should keep their clients updated REGULARLY! Not just 1 email a few days later acknowledging the order and then you never hear anything again!

Where’s my order??? 3 weeks waiting for an item regardless of a backlog is unacceptable!