Pathetic BAD BAD service from Momentum Multiply

hi <br> <br> I called momentum for multiply in mid January. I called to sign up for multiply in order for me to get reduced gym membership fees among other benefits. It is the 7 March two gym membership fees have gone off already and i have not been activated. I have called and emailed momentum on a number of occasions with no luck.<br> <br> I even went as far as asking my virgin active relationship manager to assist with this but he also had no luck. I have not been activated and have been charged maximum gym fees for two months in a row without any help or feedback. I actually have gotten zero feedback from momentum after them telling me that I do have a membership number and a client number.<br> <br> this is pathetic service and I emailed Shivani last week again with no response as usual.<br> <br> Should I be looking at Vitality rather? if i am not wanted as a client communication should notify me so I can take my business elsewhere.<br> <br> regards,<br> Rotondwa