Pathetic and ridiculous customer service

I had my first interaction with Momentum on the 2nd of February requesting for a partial withdrawal on my Pension Fund, on the 8th of February I confirmed with Nomsa Ndaba if all is in order, she responded and told me my claim was being processed and all was in order, if not someone would call me, got no call and assumed all is sorted. On the 14th I received an e-mail from Carl Wolter with a form attached, had to fill that and send it back, I did that. I was then referred to Londiwe Gwala who apparently was dealing with claim, who also took her own time getting back to me. I spoke to her on friday and she informed me she will process it today.

I am extremely disappointed in the service and incompetency I got from Momentum, it is totally unacceptable. I am not borrowing this money, it is my money that Momentum agreed to keep for me. I know and understand that it is not a lot, and there is no excuse for you guys to treat me this way. I decided to keep the remaining invested with you, but I am not sure if that was the right move. Momentum have been ridiculously slow and I have explained that I need that as a matter of urgency. I need someone to call me urgently and explain to me what is the delay. If you can check your system, you would see how many times I have made contact with Momentum. If this is not dealt with urgently, I will send an e-mail to all Board of Directors. I am not impressed at all. I think I will have to call Old Mutual to save the remaining of my Pension because this is pathetic.