Pathetic administration by Momentum

My complaint is an exact repeat of my previous complaint of 9 May 2024 on Hellopeter. I once again experienced a week on the phone during which I am unable to have access to my savings and investments with Momentum. This is my funds, and Momentum is causing me to suffer grave losses. Momentum are masters in referring the matter to and fro between departments and no accountability exists for them fixing their mess. My funds are being kept hostage by Momentum's poor administration. If my access to these funds is not available Monday morning I will proceed with the necessary proceedings against Momentum. I find it unbelievable but Momentum's personnel has indicated I am more than free to institute legal proceedings against them. This is pathetic financial services and, in my opinion, contradicts the essence of the FAIS "fit and proper" requirements.