Pathectic Service!!!!

Utterly disappointing service. Firstly, we are based in Kimberley NC. All momentum offices closed down and after rumerous telephone calls i was referred to Metropolitan who also turned me away stating that although the 2 amalgamated they dont have access to process a momentum claim, what *******. My mom passed away on the 29/11/2022. After numerous attempts to get through to the relevant department, i eventually was given an email address to send the documents to. I sent all the relevant documents on the 09/12/2022 and was told that i would be contacted by an assesor which never materialised. i sent a follow up email on the 12/12/2022 as well as a telephone call and was told that the matter would be finalised within 10 working days from the day i sent through the documents. Today has been 10 days without any correspondence from momentum. I lost my mum. Now im sitting with debt which i had to incurr to give her dignified burial as i knew she had an active policy which would pay out, but now im being ignored and given the run around. My wife also has policies with Momentum and i advised her to take her business elsewhere as this is totally unacceptable. i would advise any person to think long and hard before investing in Momentum.

Thank You