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Ajith S

1 reviews | Active since Dec 2018

18 Dec 2024, 18:53

PAID FOR ITEM/SERVICE NEVER RECEIVED FROM MOMENTUM

We ordered and paid R 11 999 for a Whirlpool Dryer on the Momentum Multiply online store on 2nd December 2024. To date we have not received the dryer and the consultants at the Momentum Multiply store have not been assisting with feedback as s to where the item is. This item has cost me alot of money and yet no one at Momentum Multiply online store has the courtesy to return my calls with an update. I have been following this up for days now. I spoke to Nathaniel and Granville at the Momentum Multiply online store, they promised to call back and yet they don't. So is this service that Momentum provides to its clients, happy to take their R12 000 and not fulfill their obligations. So who pays me for all the calls that I make to follow up on this order and why should I have to follow up. I paid for this item, where is the item?

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply19 Dec 2024, 07:29
Official
Ajith

We note the concern you raised.

The matter has been escalated to the relevant business area for urgent attention.

They will be in contact with you soon.

Kind regards,

EdB
AS
Ajith S's update22 Dec 2024, 11:45
Reviewer Update
I received calls from a gentleman by the name of Oupa, who indicated they awaiting feedback from the supplier and a tracking number, this response is unacceptable. I have paid alot of money from the item at the beginning of December and to date no one can give me a definite answer as to when I will receive the item or a tracking number. I am extremely angry at the service I am receiving. I don't think I am wrong in demand delivery of the item especially after waiting for this period of time.
Where is the item I bought? Why can I not get delivery?
I needed the item and that is why I bought it now I don't have it, must I rent a similar item and Momentum pay for the rental for the inconvenience they are causing me?
Momentum (SA)
Momentum (SA)'s reply23 Dec 2024, 08:27
Official
Ajith

The matter has been sent to the relevant business area, they have been made aware of the concerns you have, and they will be in contact with you again.

The HelloPeter website can only alert the relevant business area of your concerns, as has been done.

I will notify the business area of your further posting, and the business area will further address the matter.

Kind regards

EdB