Overdue payment claim & lack of urgency

I am extremely frustrated with Momentum’s handling of my claim. Tshepo told me on Monday that payment would take 48 hours, but nothing has been done. I missed some of his calls, but when I finally managed to get hold of him (after calling Momentum several times and even asking for a superior), he only gave me more excuses about SARS and tax instead of resolving the matter.

Meanwhile, my account is in a negative balance and debit orders like Rain are being declined, causing me financial stress and bank charges. Momentum’s lack of urgency and accountability is unacceptable. I demand immediate payment and compensation for the losses I have suffered because of their delays.