OVER PROMISE AND UNDER DELIVER - NARCISSISTIC MANAGER

On the 23/10/2017 I send my disinvestment form for my Investo Policy. I also have policies with Myriad. There was an internal error and my disinvestment was referred to a BA. After numerous calls and NO feedback, I eventually spoke to Tshepang Spbolai (very narcissitic manager). First time we spoke he explained that the error was at Momentum and that they will pay me Monday. Also that he will keep me informed. A week later, no calls. I call the centre (3 times), and eventually speak to Tshepang. Where he turns around and tells me that he didnt promised me a specific date of payment and that I am a ****!! I am a client! He calls me a ****! I request copies of telephone discussions via email (as my right) and he deliberately gives me the incorrect email addresses! He deliberately takes me in circles and cant assist and makes himself out that he cares so much about the policies - but 23 days later - still no resolution. This is way past Momentum's Service Level Agreement. Nobody at the call centre can assist me because my policy is by Management (Tshepang). And he is getting so much joy out of delaying the process.... This is what Momentum has become! A supposedly industry giant where the agents/reps can talk to client as they please, like they are not dependent on premiums. I will definitely be taking my life policies over to Old Mutual.