Order placed 20th of May still waiting!!

I am absolutely disappointed! I honestly don't know what to say anymore. im left speechless as regards to this service, yes you answer questions but we are going on day 30 without you delivering something that we have paid for. I personally phoned polar last week Friday and they said that they have sent this order on the 25th of May. Now somewhere in your warehouse this watch got 'lost' and no one knows about this, and on Monday I spoke to Themba regarding my order and he said that they will send it today if they find the watch and I will have it by Thursday .Today when I phoned the guy said to me he just spoke to my husband which he didn't because I was sitting next to my husband the whole time. And was told once again waiting for stock to arrive at the warehouse how is this even possible. I am honestly very disappointed in this service and the fact that I had to phone every second day to follow up on my order is ridiculous. This was supposed to be a birthday present to me, which no longer feels special as it has just been blame story from them blaming polar to blaming the warehouse. They obviously have no idea what is happening in their warehouse or the orders. They do answers the phone and answer my questions that's not the problem, the problem is them putting the blame on polar then the warehouse and not delivering a product!