OPPORTUNISTIC ROGUES

Pathetic service. I have been paying for my life policy for 21 years. My means of contact has been email for the past 10 years at least. Momentum takes it upon themselves to send me a premium increase notification by post to my old address and promptly proceeds to increase my premiums by 11%pa whilst increasing my policy value by a measly 3%pa. Repeated requests for a call back and for the "proof of sending" of the notification are fobbed off with copies of the letters which were allegedly sent to me. My phone calls are never returned. Eventually, I request my broker to obtain the information on my behalf and Momentum refuses to accept my signature on the broker nomination form. The broker who signed up this policy seems to have dropped off the face of the Earth and I now have noone to represent me! I made it clear to my original broker that I did not want any escalations in my premiums for obvious reasons. Now, when I need the policy the most, the premiums are going to become unaffordable. This is such a farce...