LvdW
Louis van der Westhuizen

1 reviews | Active since Apr 2012

10 Jan 2017, 13:56

Online Shop Voucher Delivery poor

<p>I ordered two Takealot vouchers on Sunday 8 January round about 11 in the morning.</p> <p>I know it takes 24 hours (1 working day) to process the voucher.<br />Monday 9 January I sent a query about the status, but only getting back that I need to wait 24 hours (1 working day).<br />Tuesday 10 January I sent another query about the status, and after providing details, it was escalated but I have to wait another 2-3 working days which defeats the purpose in the first place.<br /><br />If it is advertised that I should allow 24 hours and it takes longer than that, it is not good advertising in my opinion, and currently there is R1500 spent which I can do nothing with because it is somewhere with Momentum Multiply.<br /><br />Receipt No: 272864<br />Multiply No: MM ********** 30</p>

0
Replies (2)
Momentum (SA)
Momentum (SA)'s reply10 Jan 2017, 14:15
Official

I would like to thank you for bringing this matter to our attention.

The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.

Kind regards

Michele Coetsee

Momentum (SA)
Momentum (SA)'s reply11 Jan 2017, 10:23
Official

I received confirmation that you have received your vouchers.

Trust all is in order.

Kind regards

Michele Coetsee