Online Shop: Lying, lying, lying..

Aweful service from online shop. Ordered a magazine last year that never showed up. I have e-mailed 11 times and phoned. The reply: We will get back to you within 48 hours. Nothing. Email. We will get back to you within 48 hours. Nothing. Email. We will get back to you within 48 hours. Phone. We will get back to you withing 24 hours (promise this time). Nothing. This is absolutely disgusting. Poor service is one thing, but lying to clients is not acceptable at all. I would not recommend buying anything from the Momentum Online Shop to anyone.