Online payment made - but payment not allocated and order cancelled by MultiplyOnlineShop

No response or feedback received from Multiply Online shop on this matter after phoning in multiple times. No response on Whatsup line or emails sent

My Order shows status cancelled on my orders dashboard. However the amount of R1190 has been paid online successfully and this amount has left my bank account.

Multiply Onlineshop has not allocated the payment received 24 hrs later. No feedback means there is no way of knowing if this matter is actually being dealt with or not.

If the order is not successful then my bank must be informed by Multiply to reverse the amount R1190 - this cannot be done from my side so I am out of pocket until this merchant gets their act together