1 reviews | Active since Jan 2016
Online Investment Profile
It has been two weeks since I first phoned Momentum regarding my online profile which enables me to view my investments online. <br> The investment is in the name of my daughter who was born in 2015. 2015 is not an option in the selection for birth date. The system has defaulted my daughters birth date to 1915. <br> As the information that I have inputted now does not match to the information which Momentum has against the investment number, the online profile has been blocked.<br> I have spoken to Sunrise (***) on numerous occasions and I have been informed that this is an issue for the IT department and that the department is working on it. <br> I do not believe that it should take two weeks for my daughters birth date to be corrected on the system.
We apologise for the frustration and inconvenience this matter has caused you. We will contact you tomorrow to resolve your problem.
Kind regsrds
Michele Coetsee
We apologise for the frustration and inconvenience this matter has caused you. We will contact you tomorrow to resolve your problem.
Kind regsrds
Michele Coetsee
