ongoing bad service on disability waiver for polic

I used to work for Momentum as an employee and couple of years ago I was put on Disability by the same company (Momentum). Through the now MMI group (Momentum and Metropolitan) I opened a study policy for my daughter around 10 years ago. This policy have a disability waiver build into it. Now that I am on disability I have opened a claim for the disability waiver to kick in and this was in April of this year. I am now battling for 3 months for Momentum to approve this claim although I worked at Momentum and them having all my disability info (as they put me on disability). I have supp**** them with info, I even went as far as getting the disability claims manager, who handled my disability at the time, involved in assisting. And this is happening under one roof! <br> If I, who worked for Momentum and put on disability by Momentum, struggle to get disability claim from a personal policy from Momentum, what does it mean for the clients buying policies from Momentum. The Disability Claims Assessor from Momentum Retail Natasha Bell is just not taking this matter as serious. My next level of complaint will be at Ombitsman as I have already complained at Momentum.