Once again poor service

<p>About 3months ago I had issues with Multiply and once again I am sitting with the exact same problem</p> <p> </p> <p>I need to suspend my husband gym as he works overaeas. I sent through his flight tickets (where the company clearly states that the return ticket is NOT the actual return date as they booked it to get his VISA) together with is work contract. </p> <p> </p> <p>I had to send the ticket more than once and they acknowledged that they have received the contract.</p> <p> </p> <p>Now they are denying the suspension. I have explained that he works offs**** and his dates cannot be planned in advance. He gets his return ticket the day beforw he returns. His contract states that be will be away for 6months. </p> <p> </p> <p>Do I have to go through this every single time he has to leave the country????</p> <p> </p> <p> </p>