MN
Marisa N

1 reviews | Active since Dec 2015

06 Sept 2016, 18:28

Once again cancelations without any form of contact

<p>second time momentum cancels my gym membership without any warning. </p> <p> </p> <p>Firstly - i want to know if the date can be changed in which the money gets deducted as some people jave to wait for checks to clear when clients pay us. Then the mineys in the account but not available yet, and then momentum just loves canceling my gym without any heads up. </p> <p> </p> <p>So done with momentum - my first time this happened it was such a mission to get anyone to contact me. I have also emailed to find out about my medical aid but never get any feedback. So dissapointed. </p>

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Replies (3)
Momentum (SA)
Momentum (SA)'s reply07 Sept 2016, 06:45
Official
We deeply value your relationship with Momentum and are committed to providing you with the highest level of service simply because our customers deserve the very best. I can assure you that a manager will phone you shortly. Floraine van Buuren
Momentum (SA)
Momentum (SA)'s reply07 Sept 2016, 12:35
Official

Dear Marisa,

Our Multiply agent has tried to contact you during the course of the morning but, your cell phone remains engaged or is unanswered. We are unable to investigate this query fully, as we do not have enough information. Please can you supply either your ID number or Multiply policy number in order to assist you further.

Kind regards,

Nicolette D'Arch.

Momentum (SA)
Momentum (SA)'s reply08 Sept 2016, 15:32
Official

Dear Marisa,

Suresh Moodley from our Multiply department confirmed that he has made contact with you and resolved your query.

Kind regards,

Nicolette D'Arch