OLD PENSIONED MOTHER GETTING NO HELP WITH PROVIDENT FUND CLAIM!

THEIR SERVICE AND TURNAROUND TIME IS VERY SLOW/POOR! THEIR CUSTOMER SERVICE HELPLINE IS ABSOLUTELY USELESS! AND THE EMAIL ADDRESS THEY GIVE YOU JUST TOSS YOU FROM PILLAR TO POST!!! WHATS THE USE OF MILLIONS OF DEPARTMENTS SYSTEMS, WHEN YOU FAIL TO MEET THE DEMANDS OF PROVIDING A FAST AND EFFICIENT SERVICE TO YOUR CLIENTS?! and all these systems are not user friendly to pensioners who's provident funds you have never paid out - 5 YEARS LATER!!! OUT OF THE 3 COMPLAINTS I HAVE LODGED VIA YOUR WEBSITE AND ON COUNTLESS EMAILS, I have not received any form of help for my poor mother!!! You call and promise them the world and fill them up with hope, then you leave them to run around endlessly. THIS IS NOT A GAME - STEP IT UP MOMENTUM!!!