Numerous Emails with No Results

<p>I have sent Shivani and Damien an email regarding the fact that I have not received my Momentum Multiply cards to date. I have sent Shivani a few emails where the emails were directed to the generic email address for Multiply without even an apology. I went on to Multiply with her assistance the fact the issue was not followed by her is poor service.</p> <p> </p> <p>We had a death in the family and needed to travel to Durban as soon as possible. I am furious to find when entering our details on Mango my boyfriend could not purchase a ticket because only his surname comes up and not his first name. This is prepopulated and we cannot change this when booking flights. I sent both Shivani and Damien an email last night wanting to know how they were planning on resolving the matter. I have not received a response. It is now 13:45.</p> <p> </p> <p>It is evident that neither of them care that this is a matter of urgency. It was very easy for Shivani to load us on to Multiply and make sure the money is deducted from my account every month however for me to actually receive the cards and have the correct details loaded on the system or even respond to my queries and emails is a difficult task.</p> <p> </p> <p>No words can describe how furious I am. I WANT AN ANSWER AND I WANT TO KNOW WHAT IS GOING TO BE DONE ABOUT US MISSING THE FUNERAL! IMMEDIATELY!!! If you cannot assist us now or in the future please inform us accordingly so we can source an alternative medical aid.</p>