RH
Roy H
1 reviews | Active since Jan 2015
15 Mar 2021, 16:07
Not replying to Clients emails
On 02 February 2021 I emailed *** as ffl:-
"Kindly supply me with the total value of funds utilized by Momentum to cover premium based on Risk from the investments of these policies since inception. Your reply by close of business by Tuesday 16 February 2021 will be appreciated."
On the same day I received a reply from Momentum as ffl:-
"This auto-reply is to let you know that we received your email and will get back to you within three working days. This will be done by either an email or a telephone call.
Our working hours are from 7:00 to 19:00, Monday to Friday. We regret the delay in reply over non-working hours".
On 22 February 2021 I emailed them again. To date they have not rep****.
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Replies (1)
Momentum (SA)'s replyOfficial
15 Mar 2021, 17:46Thank you for bringing this to our attention, and our sincere apologies for the inconvenience caused. The matter will be referred to management in order to provide the necessary feedback.
Kind regards
NH
Kind regards
NH
Momentum (SA)'s reply15 Mar 2021, 17:46
Official
Thank you for bringing this to our attention, and our sincere apologies for the inconvenience caused. The matter will be referred to management in order to provide the necessary feedback.
Kind regards
NH
Kind regards
NH