TM
Thomas M

1 reviews | Active since Mar 2014

15 Aug 2018, 15:25

NOT PROFESSIONAL AND NO RESPECT

I thought Momentum was one of the best till i called them advising that the company that i work for now does not offer provident fund, so i want to take one up on my own capacity. Everyday for 7 days when i called in they kept saying one of their brokers will call me till now dololo.

0
Replies (9)
Momentum (SA)
Momentum (SA)'s reply15 Aug 2018, 15:36
Official

Thank you for bringing your concerns to our attention.

This is not the kind of service that we would like to deliver to you. We have referred this matter to the relevant department and they will call you to assist.

Kind Regards

Qhakazile

Momentum (SA)
Momentum (SA)'s reply16 Aug 2018, 15:19
Official

Dear Mr Mabitle,

Our leads department provided me with feedback that our internal financial planner, Mr Wynand Richter, has made contact with you and and appointment made for 17 August 2018.

I hope that this matter has been resolved to your satisfaction.

Kind regards,

N D'Arch

I

TM
Thomas M's update16 Aug 2018, 15:35
Reviewer Update
Yes Mr Richter did call me this morning and said he will confirm our appointment for tomorrow after lunch or so, i am still waiting that confirmation.
Momentum (SA)
Momentum (SA)'s reply16 Aug 2018, 15:44
Official

Dear Mr Mabitle,

I have forwarded your message on to Mr Richter's assistant and requested that she contact you to confirm the appointment.

Regards,

N D'Arch

TM
Thomas M's update17 Aug 2018, 08:14
Reviewer Update
Dear Momentum, Hello Peter, All protocol observed. I am not happy that you took my response regarding Mr Richter's call to me as a complaint against him. What i said was he called me about appointment, but didn't confirm time, that was a response not a complaint. A complaint, or this initial complaint was Momentum's installations department not him. When everyone failed to call me regarding my request he is the only one that bothered to call me, so tell me why would i complain against him?!?!?!?!? WHY?!?!?!?!?!?!?
Momentum (SA)
Momentum (SA)'s reply17 Aug 2018, 08:22
Official

Dear Mr Mabitle,

Your previous message was definitely not viewed as a complaint against Mr Richer - we were simple trying to assist you with your query. Please accept my apology if our response resulted in any mis-communication.

We will consider this query as resolved going forward.

Regards,

N D'Arch

TM
Thomas M's update17 Aug 2018, 08:46
Reviewer Update
If it wasn't a complaint against him then why did Momentum call him late last night unhappy?
Momentum (SA)
Momentum (SA)'s reply17 Aug 2018, 08:51
Official

Dar Mr Mabitle,

We were simply trying to be thorough and ensure that your query was correctly dealt with and properly resolved. Again. I apologise for any miscommunication that resulted.

Kind regards,

N D'Arch

TM
Thomas M's update17 Aug 2018, 09:08
Reviewer Update
Apologize to Mr Richter's because he is angry at me that i complained about him