AS
AndrAA(C) Sutherland
1 reviews | Active since Jun 2013
08 Jul 2015, 09:10
Not processing claims requirements for claim
We submitted all the claims requirements on 11 June for the first time for an income protection claim for a client. Last week I was told after submitting the requirements for a forth time that they still haven't processed the claim. They refuse to give feedback on how far the claim is and after 4 weeks should have been able to give a decision.<br> Compared to the other competitors this has been an exceptionally poor turnaround time for a serious matter such as this.
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Momentum (SA)'s replyOfficial
08 Jul 2015, 09:19Hello Andre73,
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch
Momentum (SA)'s reply08 Jul 2015, 09:19
Official
Hello Andre73,
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch
Your concerns mentioned above have been brought to the attention of our management and you will be contacted. While the lack of service you experienced is unusual and not the standard of our company.
We are sorry for the inconvenience and annoyance this incident caused.
Kind regards,
Nicolette D'Arch