LM
Lance M

1 reviews | Active since Dec 2021

28 Aug 2024, 12:28

Not interested

Momentum not helpful, an agent wanted me to take life cover with them, done the quote I even accepted.

Once I accepted she helped send cancellation to my life was insurer at the time, after about two months I called Momentum and was advised my cover has tests outstanding ( realising I didn’t have life cover for the past two months and no one called regarding these tests) I then went to another company to get life cover cause not interested in stories.

Two years later, I want to increase my life cover (not with Momentum) I then get advised Momentum add under my name on the insurance database that I am paralysed and I need to try to sort out this ****, I have been trying to speak to an underwriter at momentum for the last 3 days and all I get is a machine telling me the underwriter lines are busy and after and 1 hour or so the call drops so you need to call again starting the line again.

They not here to assist you, so how will they help your family when something does happen.

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply28 Aug 2024, 13:13
Official
Dear Lance

In order to assist you can you please provide me with the policy number or your identity number.

Kind regards
MC
Momentum (SA)
Momentum (SA)'s reply28 Aug 2024, 15:49
Official
Dear Lance

I refer to our telephone conversation earlier today.

I want to apologise for the frustration and inconvenience this matter has caused you.

The paralysis will be removed from the system as it was incorrectly added.

Kind regards
MC
Momentum (SA)
Momentum (SA)'s reply28 Aug 2024, 16:23
Official
I will do that
LM
Lance M's update28 Aug 2024, 17:27
Reviewer Update
Thank you for your assistance and having the matter resolved