IS
Inganathi S

1 reviews | Active since Oct 2024

08 Oct 2024, 02:37

***********, not helpful and definitely the worst

I am really disappointed at Momentum with how they treat their customers. I have been waiting for my funds since 13 September. I have to call every second day to get an update, which I will need to hold hours on the call to even get a consultant. I was informed of an IT error two weeks ago & it’s just one problem after the other. I was promised an update friday but did not receive any, when I called the consultant seemed to not even know what she’s doing. To say dealing with Momentum is frustrating is an understatement. Nobody deserves to be working with you.

0
Replies (2)
IS
Inganathi S's update08 Oct 2024, 02:40
Reviewer Update
A claim for provident fund
Momentum (SA)
Momentum (SA)'s reply08 Oct 2024, 08:35
Official
Dear Inganathi

Thank you for your posting,

We have referred your request to the fund manager for assistance.

Kind regards
NH