Not happy at all

Good day
Please note that I did send the claims documents today.

Good day.
Can I atleast get a response regarding the forms if they were received.

Good day.

I sent an email on Monday as well as today regarding the claim. Can I please get a response

I am posting this out of absolute urgency as my late father's retirement annuity claim is facing a massive delay. My assessor, Felicia Gumede, advised me via email on 2 July that if I submitted the required family affidavit, my claim would be presented to the Board of Trustees at their next meeting on Wednesday, 15 July 2026.I emailed the requested affidavit this past Monday, but I have not received any acknowledgment of receipt or verification. If these documents are not attached to my file immediately, my family's claim will miss next week's meeting and be delayed for months. Momentum Customer Care, please contact Felicia Gumede urgently to confirm she has successfully linked my documents and that our file is safely on the agenda for the 15 July meeting.

Good day Momentum Team,

Following the closing of the objection period today, 29 July 2026, for the above policy,
we kindly request that you send us the banking details and tax directive forms urgently
so that we may return them on the same day.

Please note this claim has been outstanding since 2007. We therefore request expedited
processing and finalization as a matter of priority.

F

We appreciate your urgent attention to this matter.

Kind regards,

I am highly frustrated and angry with the lack of urgency and poor communication from Momentum regarding my late father's retirement annuity claim (***).We filed this claim on 11 June 2026. The Board of Trustees approved the allocation, and the 14-day opposition period passed with zero objections. Momentum then emailed us requesting our FICA documents and banking details for the final payout, which we submitted immediately.Instead of paying out, the process has completely stalled. On Friday 7 August, I was told the file is with a Business Analyst to backdate values because the death occurred in 2007. They refused to provide a timeline. It has now been days, and Momentum is completely ignoring my emails asking for an update. I refuse to accept that a Business Analyst needs this many days just to run calculations.Furthermore, Momentum tried to warn me that SARS might decline or delay the application because the deceased's profile might be dormant. This is a weak excuse. In 2023, Metropolitan successfully processed and paid out a death benefit claim for my father for this exact 2007 date of death. SARS approved that tax directive with no issues. His tax profile is active and ready.Momentum has our bank details, all required documents, and a clear tax profile. There is absolutely no reason for this ongoing silence and delay.I demand that management urgently escalates policy GE*** from the Business Analyst to the payment team today, and provides me with a committed, final payout date.

Thank you for the automated public response, but no one from Momentum has contacted me directly or given me an update on my father's policy (GE**********38).Escalating internally means nothing if the Business Analyst is still stalling and your team ignores my direct emails. I expect a manager to email or call me with a concrete payout timeline today."