Not a happy Customer

Not a pleasant experience with Momentum, since December 2021 all documentation were sent in for a portion withdrawal from my matured retirement annuity, even appointed a Momentum financial planner to assist. I have been in contact with the planner on a regular basis, not even the Momentum Financial planner can give me straight answers, He communicated with me in January with the promised payout dates, this was promised the funds will be in my account on the 1st or 2nd of February, needless to say I recieved a call from him on the 2nd of Jan and was promised again the funds will be my account on Friday 4 Jan, I then followed up on o7 Jan and were again told he was in communication with the relevant people that advised him the moneys will be transferred on the same day 07 Jan, Followed up again on 08 Jan just to find out it was not done! once again promised the funds will be done and proof will be mailed. The poor Financial planner even sent me an sms stating the payment is "out of his hands" So Momentum, please tell me who can give me true answers as not even people employed by yourself can give me straight and honest answers, PS: it is truly concerning to see the 1.44 star average on this site and by scanning just a couple of pages...... now let us see the response I will update the progress on this forum.