Nonexistent Customer Service

Unacceptably POOR SERVICE !!! On the 20 September 2024 I completed all the necessary information online pertaining to the transfer of my funds from Momentum to my new service provider (as I changed employer)

04 October 2024 at 7pm I get an email from Jamie Leigh apologising for the delay and once again requesting information which had already been provided. Which I duly responded to almost immediately.

I have been following up on numerous occasions but don’t get any response or feedback.

17 December 2024, I called *** and was on hold for 30min due to high call volumes, further more on the automated recording callers are advised that the Momentum offices will be closed from the 20/12/2024 until 2/01/2025!!!!!

This has been going on for almost 3 months now and is really UNACCEPTABLE and not in accordance with Treating Customers Fairly. ********** Customer Experience.

Please can this matter be resolved ASAP. I don’t understand why I’m being negatively impacted due to Momentum’s service failures.