1 reviews | Active since Feb 2014
Non payment of full amount of retirement income
They informed me in writing and in a telephone conversation, that I will be receiving, an amount. I received R8.000 less. Still have not called me to explain. The funny thing is, its my money
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Thank you for the opportunity to be of assistance to you. I have noted your frustration and anguish, and I wish to apologise for the inconvenience. A manager will contact you shortly.
Regards,
N D'Arch
Dear Mr Auton,
As discussed telephonically, as the incorrect letter dispatched by our call centre in Jun e2017 did create an expectation for an annual income of R42 619.56 to be paid on anniversary, Momentum will pay you the shortfall of R6 339.15, which is the difference of the expected income and that what you received on 23 September 2017 (R33 280.41 + R3 023.37).
Our call centre is in the process of making payment to you - I will keep an eye on the transaction and provide you with feedback once payment has been made. We hope to finalize payment by next week Tuesday.
Kind regards,
N D'Arch
Dear Mr Auton,
As discussed telephonically, as the incorrect letter dispatched by our call centre in Jun e2017 did create an expectation for an annual income of R42 619.56 to be paid on anniversary, Momentum will pay you the shortfall of R6 339.15, which is the difference of the expected income and that what you received on 23 September 2017 (R33 280.41 + R3 023.37).
Our call centre is in the process of making payment to you - I will keep an eye on the transaction and provide you with feedback once payment has been made. We hope to finalize payment by next week Tuesday.
Kind regards,
N D'Arch
Dear Mr Auton,
The payment for the difference of R6 339.15 was approved this morning and should reflect in your account tomorrow morning. I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Dear Mr Auton,
The payment for the difference of R6 339.15 was approved this morning and should reflect in your account tomorrow morning. I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch