PM
Phillip M
1 reviews | Active since Feb 2022
06 Feb 2022, 05:53
Non payment of claims
I don't know what it takes for one to get their hard earned money from momentum. It's almost a year now I've been trying to claim for my matured policy and everyone I'm sent from pillar to post. What is wrong with the company
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
07 Feb 2022, 08:47Thank you for bringing this situation to our attention. I am truly sorry for the frustration you have been experiencing in your recent dealings with our contact center.
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Momentum (SA)'s reply07 Feb 2022, 08:47
Official
Thank you for bringing this situation to our attention. I am truly sorry for the frustration you have been experiencing in your recent dealings with our contact center.
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Please allow us an opportunity to investigate this matter and we will be in contact with you soon.
Kind regards
CK
Momentum (SA)'s replyOfficial
07 Feb 2022, 13:39We are committed to excellent customer service and want to assist you telephonically with this maturity claim.
Regretfully on three attempts today we have been unsuccessful in reaching you telephonically. Twice the call was unanswered, only noting that the subscriber was not available and once the call was picked up and immediately ended.
Our working hours are from 08:00 to 17:00, Monday to Friday. Please indicate what time and date will suite you, so that we may call you directly and assist with the maturity claim.
Kind regards
CK
Regretfully on three attempts today we have been unsuccessful in reaching you telephonically. Twice the call was unanswered, only noting that the subscriber was not available and once the call was picked up and immediately ended.
Our working hours are from 08:00 to 17:00, Monday to Friday. Please indicate what time and date will suite you, so that we may call you directly and assist with the maturity claim.
Kind regards
CK
Momentum (SA)'s reply07 Feb 2022, 13:39
Official
We are committed to excellent customer service and want to assist you telephonically with this maturity claim.
Regretfully on three attempts today we have been unsuccessful in reaching you telephonically. Twice the call was unanswered, only noting that the subscriber was not available and once the call was picked up and immediately ended.
Our working hours are from 08:00 to 17:00, Monday to Friday. Please indicate what time and date will suite you, so that we may call you directly and assist with the maturity claim.
Kind regards
CK
Regretfully on three attempts today we have been unsuccessful in reaching you telephonically. Twice the call was unanswered, only noting that the subscriber was not available and once the call was picked up and immediately ended.
Our working hours are from 08:00 to 17:00, Monday to Friday. Please indicate what time and date will suite you, so that we may call you directly and assist with the maturity claim.
Kind regards
CK
Momentum (SA)'s replyOfficial
09 Feb 2022, 10:33Thank you for taking our call yesterday.
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
Momentum (SA)'s reply09 Feb 2022, 10:33
Official
Thank you for taking our call yesterday.
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
Momentum (SA)'s replyOfficial
09 Feb 2022, 10:35Thank you for taking our call yesterday.
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
Momentum (SA)'s reply09 Feb 2022, 10:35
Official
Thank you for taking our call yesterday.
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
We have now started processing your request and you will receive confirmation once it is finalised.
Kind regards
CK
Momentum (SA)'s replyOfficial
16 Feb 2022, 09:13I may confirm that your claim has now been finalised and payment released yesterday.
Kind regards
CK
Kind regards
CK
Momentum (SA)'s reply16 Feb 2022, 09:13
Official
I may confirm that your claim has now been finalised and payment released yesterday.
Kind regards
CK
Kind regards
CK