AR
Arno R
1 reviews | Active since Apr 2021
13 May 2026, 07:45
Non-existent support service
For over a month I've used the Momentum \ Investo's online support mail function in an attempt to get assistance. Despite receiving acknowledgement of receipts from Momentum and the typical "... will respond within (at most) 3 working days ..." commitment I'm yet to receive any formal response. Submitting the same request now for 4th time for what its worth ... They don't even provide a reference number for the automated responses so you'll have to resubmit a new ticket each time.
Helpful (0)
Replies (2)0
Replies (2)
Momentum (SA)'s replyOfficial
13 May 2026, 11:38Dear Arno
Thank you for your message.
i have escalated your complaint to our helpdesk team who will be able to assist you with your request to sign on the mentioned policy.
Kind regards
mvdm
Thank you for your message.
i have escalated your complaint to our helpdesk team who will be able to assist you with your request to sign on the mentioned policy.
Kind regards
mvdm
Momentum (SA)'s reply13 May 2026, 11:38
Official
Dear Arno
Thank you for your message.
i have escalated your complaint to our helpdesk team who will be able to assist you with your request to sign on the mentioned policy.
Kind regards
mvdm
Thank you for your message.
i have escalated your complaint to our helpdesk team who will be able to assist you with your request to sign on the mentioned policy.
Kind regards
mvdm
AR
Arno R's updateReviewer Update
22 May 2026, 07:59Despite mvdm escalating here is how the rest of the interaction played out - the below is a copy of a message submitted to Momentum utilizing their online complaints channel.
We have an investment policy under our family trust, and tried making contact with Momentum in order to get a profile registered for the Trust in order to track the investment performance online. Numerous attempts were made using the online inquiries \ contact us channel and despite receiving the automatic standard reply that "we'll reply within ...." not a single response was received. Out of frustration we resorted to Hellopeter and finally someone reached out. We provided the necessary documentation followed by the most unhelpful response from *** *** -
"There is a new comment on your query. You can also reply to this email to add your comment."
- what does that mean, where can I find this comment? So we responded to the mail asking for clarity. No direct response was received but received a notice that the query has been resolved unless we respond to that mail - so we responded stating the the query is not resolved with an abbreviated version of this message included. It's been 4 days without any response so I assume that the Momentum has now closed the ticket. Frustrating *********** Helpdesk - this level of disdain to customer service is baffling. Obviously my recent experience with Momentum customer support doesn't fill me with any confidence of getting a response through this channel so I'll re post this message in Hellopeter as it appears that is the preferred communication route for the Moentum Helpdesk.
We have an investment policy under our family trust, and tried making contact with Momentum in order to get a profile registered for the Trust in order to track the investment performance online. Numerous attempts were made using the online inquiries \ contact us channel and despite receiving the automatic standard reply that "we'll reply within ...." not a single response was received. Out of frustration we resorted to Hellopeter and finally someone reached out. We provided the necessary documentation followed by the most unhelpful response from *** *** -
"There is a new comment on your query. You can also reply to this email to add your comment."
- what does that mean, where can I find this comment? So we responded to the mail asking for clarity. No direct response was received but received a notice that the query has been resolved unless we respond to that mail - so we responded stating the the query is not resolved with an abbreviated version of this message included. It's been 4 days without any response so I assume that the Momentum has now closed the ticket. Frustrating *********** Helpdesk - this level of disdain to customer service is baffling. Obviously my recent experience with Momentum customer support doesn't fill me with any confidence of getting a response through this channel so I'll re post this message in Hellopeter as it appears that is the preferred communication route for the Moentum Helpdesk.
AR
Arno R's update22 May 2026, 07:59
Reviewer Update
Despite mvdm escalating here is how the rest of the interaction played out - the below is a copy of a message submitted to Momentum utilizing their online complaints channel.
We have an investment policy under our family trust, and tried making contact with Momentum in order to get a profile registered for the Trust in order to track the investment performance online. Numerous attempts were made using the online inquiries \ contact us channel and despite receiving the automatic standard reply that "we'll reply within ...." not a single response was received. Out of frustration we resorted to Hellopeter and finally someone reached out. We provided the necessary documentation followed by the most unhelpful response from *** *** -
"There is a new comment on your query. You can also reply to this email to add your comment."
- what does that mean, where can I find this comment? So we responded to the mail asking for clarity. No direct response was received but received a notice that the query has been resolved unless we respond to that mail - so we responded stating the the query is not resolved with an abbreviated version of this message included. It's been 4 days without any response so I assume that the Momentum has now closed the ticket. Frustrating *********** Helpdesk - this level of disdain to customer service is baffling. Obviously my recent experience with Momentum customer support doesn't fill me with any confidence of getting a response through this channel so I'll re post this message in Hellopeter as it appears that is the preferred communication route for the Moentum Helpdesk.
We have an investment policy under our family trust, and tried making contact with Momentum in order to get a profile registered for the Trust in order to track the investment performance online. Numerous attempts were made using the online inquiries \ contact us channel and despite receiving the automatic standard reply that "we'll reply within ...." not a single response was received. Out of frustration we resorted to Hellopeter and finally someone reached out. We provided the necessary documentation followed by the most unhelpful response from *** *** -
"There is a new comment on your query. You can also reply to this email to add your comment."
- what does that mean, where can I find this comment? So we responded to the mail asking for clarity. No direct response was received but received a notice that the query has been resolved unless we respond to that mail - so we responded stating the the query is not resolved with an abbreviated version of this message included. It's been 4 days without any response so I assume that the Momentum has now closed the ticket. Frustrating *********** Helpdesk - this level of disdain to customer service is baffling. Obviously my recent experience with Momentum customer support doesn't fill me with any confidence of getting a response through this channel so I'll re post this message in Hellopeter as it appears that is the preferred communication route for the Moentum Helpdesk.