Nokulunga change your attitude mam it stinks. 🙂

I reached out in good faith, expecting what should have been a simple, professional exchange between two adults one seeking clarity, the other entrusted with the responsibility to provide it. My enquiry was straightforward: I merely wanted to understand the turnaround time for receiving withdrawal details via email, especially because past experiences have taught me that those emails often never arrive. It was not a complaint, nor a confrontation just a reasonable request for transparency.

What unsettled me most was not the delay itself, but the sudden shift in tone I encountered from Nokulunga. The dismissiveness I felt in that moment was deeply disheartening. As clients, we approach such interactions with trust and vulnerability, often navigating important financial matters that directly affect our lives. To be met with indifference rather than understanding diminishes that trust.

Opportunities to serve others especially in roles that impact people’s financial security are not small privileges. They carry the quiet responsibility to listen with patience, to respond with respect, and to treat each enquiry as worthy of care. Many people would give anything to hold a position where they can make someone’s day easier rather than heavier.

As it stands, the very concern I raised remains unresolved: I still have not received the email on either of the addresses I provided. More than anything, I hope this message serves not only to address my situation, but also to remind us all that professionalism is not just about doing a job it is about honouring the human being on the other side of the conversation.