NOBUHLE IS I COMPETENT. Failure to contact client

I submitted the application for a full withdrawal of my RA on the 02 August 2022. Unfortunately the consultant provided me with the incorrect application form(instruction form). They came back on 05 August, stating that the form that was sent to me by their consultant was incorrect and I needed to complete a new form. I stated to their consultant that I will not wait for their 48 hour waiting period for them to work on my application, as this was an error from their consultant. Sent the correct form on the 05 August, 10 August called to enquire on my application. The lady who I spoke to, Nobuhle from Investo, promised to call me back on the even date as she wanted to consult with her bosses for an expection as this was an error on their side. At the time writing this post, she had not contacted me. Momentum Investo, is this how they embrace customer centricity????????. I need someone to call me and tell me that my application is being worked on and will be finalized urgently and not within 7 days as the delay was with your *********** consultants!!!!!!!!