No trust

If you can't trust them to deduct the correct premium from your account how can you trust that claims will be done correctly. Last month they *******ly deducted double premium(policy was paid up to date) I called and the lady on the phone firstly said only 1 premium was deducted but then she spoke to debit order dept which confirmed that double premium was collected on 15/12. She the promised to speak to her manager to see what the can do.

Did she get back to me -NO. I also mailed them. Did they reply - NO. Are you going to skip this month's premium due to me paying double last month - NO. Got a sms today saying that premium will go off on the 15th.

Did they refund the money - NO

Do I trust them - NO, not at all