CB
Cherene B
1 reviews | Active since Aug 2018
11 Dec 2018, 19:36
No time frame or urgency, whatsoever!
I'm struggling to even get any information as to when I can expect the policies my mom left for us to be paid out? Nobody can give me a date, or if I can even expect this money before the end of the year, nor can anyone tell me what type of policies these are and why i'm having to wait so long , when i have already sent through ALL of the required documentation? I keep being told 10 working days for someone to get back to me, but I always have to follow up myself otherwise nobody would call to keep me informed of whats happening. This matter has become urgent!
Helpful (0)
Replies (5)0
Replies (5)
Momentum (SA)'s replyOfficial
12 Dec 2018, 09:27 We appreciate you bringing your concerns to our attention and we will look into the points raised and will provide you with feed-back during the course of the morning.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
Momentum (SA)'s reply12 Dec 2018, 09:27
Official
We appreciate you bringing your concerns to our attention and we will look into the points raised and will provide you with feed-back during the course of the morning.
Kind regards,
N D'Arch
Kind regards,
N D'Arch
CB
Cherene B's updateReviewer Update
12 Dec 2018, 09:54Thank you for getting back to me Momentum, I really do appreciate your help. I am always contactable on + ********** 8429 should you need to get a hold of me.
Thank you, again.
Cherene
CB
Cherene B's update12 Dec 2018, 09:54
Reviewer Update
Thank you for getting back to me Momentum, I really do appreciate your help. I am always contactable on + ********** 8429 should you need to get a hold of me.
Thank you, again.
Cherene
Momentum (SA)'s replyOfficial
12 Dec 2018, 11:10Dear Ms Blues,
Our claims department have confirmed that the last requirements set were received on Monday (10/12/2018) - we have proceeded to apply for the tax directives. We will provide you with further feedback on the finalization of payment once the tax directives have been received.
Kind regards,
N D'Arch
Our claims department have confirmed that the last requirements set were received on Monday (10/12/2018) - we have proceeded to apply for the tax directives. We will provide you with further feedback on the finalization of payment once the tax directives have been received.
Kind regards,
N D'Arch
Momentum (SA)'s reply12 Dec 2018, 11:10
Official
Dear Ms Blues,
Our claims department have confirmed that the last requirements set were received on Monday (10/12/2018) - we have proceeded to apply for the tax directives. We will provide you with further feedback on the finalization of payment once the tax directives have been received.
Kind regards,
N D'Arch
Our claims department have confirmed that the last requirements set were received on Monday (10/12/2018) - we have proceeded to apply for the tax directives. We will provide you with further feedback on the finalization of payment once the tax directives have been received.
Kind regards,
N D'Arch
Momentum (SA)'s replyOfficial
13 Dec 2018, 12:42Dear Miss Blues,
Our claims department have confirmed that payment has been made from both policy numbers. The funds should reflect in the relevant bank accounts tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Our claims department have confirmed that payment has been made from both policy numbers. The funds should reflect in the relevant bank accounts tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Momentum (SA)'s reply13 Dec 2018, 12:42
Official
Dear Miss Blues,
Our claims department have confirmed that payment has been made from both policy numbers. The funds should reflect in the relevant bank accounts tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
Our claims department have confirmed that payment has been made from both policy numbers. The funds should reflect in the relevant bank accounts tomorrow morning.
I hope that this matter has been resolved to your satisfaction.
Kind regards,
N D'Arch
CB
Cherene B's updateReviewer Update
13 Dec 2018, 13:00This has been absolutely fantastic - thank you for your time and efficiency. I will gladly write a better review as this matter was resolved as soon as it was brought to Momentums attention.
I really appreciate the help - thank you again!
CB
Cherene B's update13 Dec 2018, 13:00
Reviewer Update
This has been absolutely fantastic - thank you for your time and efficiency. I will gladly write a better review as this matter was resolved as soon as it was brought to Momentums attention.
I really appreciate the help - thank you again!