JS
Juan S

1 reviews | Active since Aug 2010

21 Sept 2022, 13:23

No support whatsoever, terrible service!

Good day,

I have a pension fund administered by your FundsAtWork. I have been unable to loging to my profile to check what is going on with my pension.

I have tried your phone app, it's a total mess. I cannot reset my password as I do not get any emails or SMS's from you.

I have sent an email to your *** email for assistance, no response.

I have phoned your call centre, you keep dropping my call.

Either your staff is totally ***********, or you just do no care about customers. If I had a say as to where my pension fund was held, it would not be with you.

Can someone contact me to resolve the issues I am experiencing, or are you just going to ignore this request too?

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply21 Sept 2022, 13:52
Official
Dear Mr. Scheepers,

I appreciate you raising your concerns with us.  We have referred your posting to the Employee benefits department and requested that they contact you.

Regards,

ND.