JS
Juan S
1 reviews | Active since Aug 2010
21 Sept 2022, 13:23
No support whatsoever, terrible service!
Good day,
I have a pension fund administered by your FundsAtWork. I have been unable to loging to my profile to check what is going on with my pension.
I have tried your phone app, it's a total mess. I cannot reset my password as I do not get any emails or SMS's from you.
I have sent an email to your *** email for assistance, no response.
I have phoned your call centre, you keep dropping my call.
Either your staff is totally ***********, or you just do no care about customers. If I had a say as to where my pension fund was held, it would not be with you.
Can someone contact me to resolve the issues I am experiencing, or are you just going to ignore this request too?
Helpful (0)
Replies (1)0
Replies (1)Momentum (SA)'s replyOfficial
21 Sept 2022, 13:52Dear Mr. Scheepers,
I appreciate you raising your concerns with us. We have referred your posting to the Employee benefits department and requested that they contact you.
Regards,
ND.
I appreciate you raising your concerns with us. We have referred your posting to the Employee benefits department and requested that they contact you.
Regards,
ND.
Momentum (SA)'s reply21 Sept 2022, 13:52
Official
Dear Mr. Scheepers,
I appreciate you raising your concerns with us. We have referred your posting to the Employee benefits department and requested that they contact you.
Regards,
ND.
I appreciate you raising your concerns with us. We have referred your posting to the Employee benefits department and requested that they contact you.
Regards,
ND.
