no service to speak of

we joined momentum and also multiply, we are still awaiting our multiply cards and its been a month now. when we joined the gym we were advised we will pay 265 each and thereafter when we do the health assessment at the gym it will be discounted, I made sure there was enough in said account to be debited accordingly, then hidden costs came, 99 times 2 and 265 times 2,debit bounced and I was charged a fee of 70, momentum does not notify me that the debit has bounced and because I received emails and sms stating the debits went through I did not think anything of it, then I go to the gym and get dirty looks saying my membership was cancelled, embarrassed I call the call centre and rectify the issue and have my membership reactivated, I asked will I lose the times I went to gym as per our plan we receive a bonus for gyming and you said no, I checked your site and it said we only gymed 10 times and as per my virgin active acc we gymed 13 times, I want this rectified immediately, plus I want my 12000 points for the long phone call we had to endure for financial advise. <div><br></div><div><em>(Supplier name changed from Momentum Health to Momentum by Hellopeter.com)</em></div>