mB
maryka B

1 reviews | Active since Nov 2014

11 Apr 2023, 14:13

No service received

This story is such a long while coming

1. Momentum updated their app which I downloaded. Put my password and so forth in could not log in. Since then I have been in contact with momentum. It takes me through to where you have to aprove the mandate and then gives me an error. Momentum has phones me I have logged complaints nothing gets done.

2. I have been to the gym 6 times this month. No active days logged on my momentum app. Momentum has received multiple complaints regarding this. Then they rep**** with an email stating someone should help with my save days. The enquiry was never about save days but active days.

Momentums customer service is very poor really.

Last refference received: ***

The contact people were: Kerileng Madonsela Nomfundo Mthembu Dzivhuluwani Mulaudzi

0
Replies (1)
Momentum (SA)
Momentum (SA)'s reply11 Apr 2023, 14:18
Official
Maryka

I will refer this matter to the relevant business unit that has jurisdiction over your complaint type, for their urgent attention.

They will be in contact with you soon.

Kind regards
EdB