No service - only collect fees from clients

Item: Momentum (SA)
Rating: 1
Author: Dawid S

Yesterday I interact with Momentun Multiply. Write them a email, contact Hello Peter. Quick was the response on Hello Peter, they will contact me. Nothing happened until this morning receiving a email with the following questions below. They doesn’t care about you or loyal clients, its all about your money. There service is non existent. Will discuss with my broker to move my life insurance also

Question number 1 of 11 Worst 0 ********** 89 Best 10 You recently dealt with Kitso. Please rate your overall experience. Question number 2 of 11 Most difficult 0 ********** 89 Easiest 10 How easy was it to deal with us? Question number 3 of 11 To what extent did we meet your expectations during this interaction? Fell short of my expectations Met my expectations Exceeded my expectations

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

04 Jan 2019, 16:56

Dear Dawid Snyman

As per your telephone discussion with our consultant, you are unhappy with the rules around Multiply and decided to cancel. We can confirm Multiply will be cancelled effective from 01st February 2019. There will be no further deductions.

Kind Regards

Roger Naidoo

Momentum (SA)'s reply04 Jan 2019, 16:56

Official

Dear Dawid Snyman

Kind Regards

Roger Naidoo

Dawid S's updateReviewer Update

04 Jan 2019, 17:01

Correction, Firstly, I’m unhappy with the service from Momentum and secondly, Momentum does take loyalty for granted. They don’t even try to accommodate a customer. System or product rules is more important than a satisfying customer

Dawid S's update04 Jan 2019, 17:01

Reviewer Update