NO SERVICE

Momentum Funds at Work. After reviewing numerous complaints on various platforms, it is disheartening to find myself adding to that list.

The level of customer service provided has been severely lacking. I have only received automated responses to my emails, which does not address the issues I raised. Furthermore, when I called the service center, I was met with excuses that lacked any substantiation. Despite being promised callbacks on three separate occasions, I never received any follow-up communication.

I eventually managed to speak with Adelle, who assured me that she would investigate and call me the next day. Unfortunately, that call never came. When I reached out to the call center again, I was instructed to send an email to a general inbox instead of receiving a direct email address. I insisted that the agent send the email on my behalf while copying me, which she kindly did.

Three days later, I received a call from Adelle with yet another excuse, but she did indicate that my claim was finally being processed. However, I was unable to obtain any timeline for resolution. Given the apparent lack of urgency and the number of ongoing complaints, I fear that my concerns are viewed as just another issue to be temporarily sidelined.

The lack of communication, failure to follow through on promised callbacks, and generic automated responses make this experience absolutely unacceptable. I am grateful that my life insurance is with another provider, as I would not want my loved ones to endure the same level of service that I have experienced since March 7th.