1 reviews | Active since Sept 2016

21 Mar 2017, 00:48

No service

<p>Purchased a R1000 voucher through the online shop on 15 March.</p> <p>Phoned momentum on 20 March as no voucher received.</p> <p>thry could not pick up the order on their side. Gave credit card details and proof that payment to momentum interactive centurion went off my credit card and bank statement that day.</p> <p>asked for follow up phone call. Phoned back 4 times, speaking to 4 different consultants, each time asking them to phone back with feedback, not a single person phoned back despite promises. </p> <p>Tired of terrible customer service from momentum, empty promises and no feedback.</p> <p>where is my money?! Where is my voucher?!</p>

0
Replies (4)
Momentum (SA)
Momentum (SA)'s reply21 Mar 2017, 05:17
Official

One of our consultants will contact you to discuss your enquiry.

Kind Regards

Stacie Harold

Momentum (SA)
Momentum (SA)'s reply21 Mar 2017, 05:17
Official

One of our consultants will contact you to discuss your enquiry.

Kind Regards

Stacie Harold

Momentum (SA)
Momentum (SA)'s reply22 Mar 2017, 16:40
Official

Our Multiply department have confirmed that an SMS with your Edcon voucher redemption code was dispatched to you. Please accept my apology for the delay that occurred.

I trust that this matter has been resolved, but in te event that there is still a problem with this online purchase, you are welcome to approach us again for assistance.

Kind regards,

N D'Arch.

's update22 Mar 2017, 20:20
Reviewer Update

Thank you. Your assistance is much appreciated