No service

I have been trying to activate my money account card for the last 3 weeks with no sucess.The 1st guy that helped me was so rude and dismissive to an extent of me saying I didn't want to carry on with the call.On Monday i emailed a copy of my id after figuring everything out by myself ,yesterday I made 2 calls and was assisted by a lady of the name Kwena whom ina polite manner made sure to dismiss as well .She asked me to resend an email to a different email address and about 4 hours later i called and she told me she was still waiting for the email. This kind of service is very shocking and unsettling especially if like me you have your pension and life cover with a company that doesn't care to service like this.