No sense of urgency. Poor service

Claim form was sent on the 7th of September for my pension to be paid out. I have made calls early in the month to make sure all documentation is in order. Then called again on the 29th and spoke to the person who is handling my claim and she said the money will be paid today (6 Oct).

When I called yesterday only then I was told they want banking details from the employer since I owed them. Mind you my last pay was the 27th August and I explained this to the lady. Today is Friday I still haven't been paid and don't even know when I'll be paid.

No sense of urgency because I mean what action was done this whole week? I'm so disappointed and frustrated as I have not paid bills and kshuthi angidli nokudla mina ne family yam.