NO SENSE OF URGENCY FROM MOMENTUM

I contacted momentum on the 10th of June to follow up on my pension fund withdrawal and i was advised they need to send my request to SARS and i should expect my money in 2-3 days. i waited until i called them again on the 14th and that is when i was told there is an issue with SARS and i should contact SARS which i did. I sorted out the SARS issue and sent Kerry an email on the same day advising her to resubmit the Sars request. i called her at 8:15 on friday the 15th to find out if she got my email and everything will be sorted and she said she will resubmit to sars and once she gets a response she will then process the payment. I got a shock of my life when i called this morning and the submission to SARS has not been done. Kerry does not even bother to call and let me know what is going on. i don't want this money, i need it this week. i can't afford to be calling your company everyday and getting the same story