No response whatsoever!!!

Item: Momentum (SA)
Rating: 5
Author: Reshen S

My name is Michelle Sewnundun. I am currently waiting for a response on my provident fund payout. The claims tracker don’t work , it says sorry unfortunately not available. To get through to an agent’s a nightmare, you will wait forever. This kind of service is so unacceptable from such a big organisation.

Helpful (0)

Replies (3)

Momentum (SA)'s replyOfficial

11 Mar 2026, 13:55

Dear Reshen
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm

Momentum (SA)'s reply11 Mar 2026, 13:55

Official

Dear Reshen
Thank you for your message.
I have escalated your complaint to the fund managers for further investigation and assistance.
Kind regards
Mvdm

Reshen S's updateReviewer Update

11 Mar 2026, 13:56

Michelle Sewnundun is my wife

Reshen S's update11 Mar 2026, 13:56

Reviewer Update

Michelle Sewnundun is my wife

Momentum (SA)'s replyOfficial

11 Mar 2026, 14:06

Dear Reshen
Thank you for your email.
Kindly confirm whether the identity number provided above is for Michelle Sewnundun?
If not, kindly provide us with her identity number and policy number on a private reply.
Kind regards
Mvdm

Momentum (SA)'s reply11 Mar 2026, 14:06

Official