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Item: Momentum (SA)
Rating: 1

Good day

I tried to contact momentum and multiply since the before the 6th jan. I received no response. I am also not happy with the fact that there is no grace period for multiply being 10 points short of maintaining my private club status. I was also not aware I would not get any points for my gym visits as the ceiling is like 120 points. The service agent said thats just the way it is. From being a loyal client for many years maintaining my points diligently this is the appreciation I get?

A good old tough luck sir. You change the point system and dont allow any grace. I am 10 points short and I wanted to submit a security validation but obviously its too late now.

Really not impressed with the service.

Helpful (0)

Replies (2)

Momentum (SA)'s replyOfficial

17 Jan 2018, 09:13

I would like to thank you for bringing this matter to our attention.

It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to our Escalation Specialist team and a representative will be in contact with you shortly.

Kind regards

Momentum (SA)'s reply17 Jan 2018, 09:13

Official

I would like to thank you for bringing this matter to our attention.

Kind regards

's updateReviewer Update

20 Jan 2018, 19:10

Got a good response, will see if they fix my policy rating. So far its still platinum and not private. I hope its fixed soon. Thank you for the fast response.

's update20 Jan 2018, 19:10

Reviewer Update

Got a good response, will see if they fix my policy rating. So far its still platinum and not private. I hope its fixed soon. Thank you for the fast response.